Yes, we can often source specific products that are not currently listed on our website, and we have done so for customers in the past. However, please note that we cannot guarantee availability, as some product lines may be discontinued or no longer stocked by suppliers. Your best option is to contact us directly with your request, and we’ll do our best to assist you.
Yes, we do facilitate pre-orders for out-of-stock items whenever possible, and have done so for customers previously. However, we cannot guarantee pre-orders in all cases, as some products may be discontinued or unavailable for extended periods. Please contact us directly with your request, and we’ll be happy to help arrange a pre-order if possible.
Product restocks depend largely on the type of product and the original manufacturer’s supply schedule. If you’d like information about when a specific product will be available again, please contact us directly, and we’ll provide the most up-to-date details.
Yes, you can request changes to your order, but please contact us as soon as possible after placing your order. We’ll do our best to accommodate your request, but changes may not be possible if your order has already been processed or shipped.
Yes, you can request to cancel your order, but please reach out to us as soon as possible. If your order has not yet been processed or shipped, we’ll be able to cancel it and issue a refund. If your order has already shipped, additional steps may be required.
Once your order has been dispatched, you will receive an email with tracking information and a link to monitor your shipment’s progress. If you have not received tracking details or need further assistance, please contact us, and we’ll be happy to help.
Mac’s Water Ski World offers shipping Australia-wide and internationally. Please email us for international shipping pricing for all purchases you wish to make from outside of Australia.
We use a range of reputable shipping carriers to ensure your order arrives safely and on time. The specific carrier may vary depending on your location and the type of product ordered.
Yes, we do ship products during holiday seasons; however, please be aware that delays may occur during these busy periods, and we cannot guarantee specific delivery dates. If your order is time-sensitive, we recommend considering express shipping options and contacting us directly for more information.
Products are shipped from our main warehouse and, in some cases, directly from our suppliers or partner locations. The shipping origin may vary depending on the product and your delivery address
Local standard shipping Australia-wide starts at $10. For express shipping options, pricing will depend on the type of product ordered, so please get in touch with us for a detailed quote.
Yes, free standard shipping is available for all orders over $300.
Yes, we do offer express shipping options for most orders.
Dispatch and delivery times vary based on your order, product availability, and whether the item is in stock. For more specific information, please contact us directly.
Yes, we offer click & collect options. Details regarding in-store pick-up times will be emailed to you once your order is placed.
Change of mind refunds are not available; however, we can offer an in-store exchange for products of the same value.
If there is a fault with the product, please bring it along with your receipt or invoice, and we’ll be able to determine whether you qualify for a refund and/or exchange.
We don’t offer refunds for ordering an incorrect size, but we can accommodate you with an exchange of the same product for a suitable size.
Our returns process is straightforward: simply contact us with your order details, and we’ll guide you through the necessary steps to return your item, including eligibility and any documents required.
No refunds or exchanges are available for sale items.
Different manufacturers have different warranty claim processes prefer to deal directly with the consumer, while others require us, as the distributor, to arrange the claim. Please contact us directly, and we’ll help you get started with the appropriate process.
You may be eligible for a refund of shipping costs if the product you received is faulty. Please contact us directly with your order details, and we’ll discuss the next steps.
Refunds typically take between 3–7 business days to process, depending on your original payment method and your financial institution.
We accept PayPal, Afterpay, Zip, Visa, and Mastercard for your convenience.
Yes, we offer Buy Now, Pay Later options through PayPal, Afterpay, and Zip, all of which provide flexible payment terms when you choose to purchase with these methods.
Yes, we do offer layby options- please contact us or visit in-store for details on how to set up a Layby and the terms and conditions.
Refunds typically take between 3–7 business days to process, depending on your original payment method and your financial institution.
If you don’t have a credit card, you can still shop with us using PayPal, Afterpay, or Zip, which do not require a credit card for payment.
Our price match guarantee means that if you find the same product at a lower price elsewhere, we’ll do our best to match it. Simply provide proof of the competitor’s price, and our team will review your request. Contact us for more information.
To redeem your coupon code, simply enter it in the designated field during the checkout process, and the discount will be applied to your order total before payment is completed.
Mac’s Water Ski World is located at 360 South Road, Moorabbin 3189, Victoria.
Mac’s Water Ski World is only a 4-minute walk from Moorabin Station (Frankston Line), and a 2-minute walk from the Nepean Hwy/South Rd Bus Stop (Bus Route: 627, 811, 824, 823, 825).
We are also just 300m east of the South Road/Nepean Highway intersection.
Mac’s Water Ski World is open Monday to Friday from 9:00 AM to 5:30 PM, Saturdays from 9:00 AM to 1:00 PM, and we are closed on Sundays.
Our trading hours during public holidays and festive seasons may differ. Please feel free to contact us directly for more information.
